Shipping Times and Costs

International orders

All orders shipped internationally will include a flat rate shipping fee, and may incur customs fees, duties, taxes, or brokerage fees. For international orders shipped to the U.S., UK, or countries within the EU that incur customs fees, duties, or taxes, Pearlyglow will assume responsibility for these additional costs. For international orders shipped to countries other than those stated above, customs fees, duties, or taxes incurred will be the responsibility of the recipient and will be calculated, displayed, and charged at checkout.

International orders may require the customer to provide additional information to the carrier in order to ensure delivery. The carrier will be unable to deliver your parcel without the additional details requested, and if you do not provide this information your parcel will be returned to our warehouse.

Return Policy

 You may return any item purchased on pearlyglow.com within 7 days of the delivery date by following the instructions below

  1. Request return from My page. This will enable you to initiate your return request which will be reviewed by our Customer Care team.       Within 1 business day of submitting a request you will receive your Return Authorization by email, which is required for us to process your     return.

  2. Once you have received your Return Authorization please make sure the item(s) you wish to return is in its original condition, tags and   packaging included, otherwise we will be unable to approve your return and issue a refund.

  3. Our Customer Care team will provide additional instructions in the Return Authorization email to help you complete your return. 


Once your return shipment reaches our warehouse, please allow up to 10 business days for your return to be processed. If your return does not meet the conditions detailed above, the item(s) will be sent back to you and your return request will be denied. Once your return has been approved and processed you will be issued a refund to the original form of payment and a Refund Confirmation email will be sent to you. If you have any questions or concerns regarding our returns process please contact via global.pearlyglow@gmail.com

Refunds

Once your return shipment reaches our warehouse, please allow up to 10 business days for your return to be processed and refund issued. Once your return has been accepted, we will process your reimbursement and send you a Refund Confirmation email.  The time needed to process your refund may vary based on the payment method used:

Credit Card: All major credit cards including Visa, MasterCard, American Express, JCB. Your card will be debited when the order is placed.

PayPal: Simplify your checkout process using PayPal's digital wallet.

Questions About Orders

1. I haven't received my order confirmation email, has my order been confirmed?

If you haven't received an order confirmation email within 1 hour of placing your order, we recommend checking your spam or junk email folder. If you are still unable to find your order confirmation email please contact at global.pearlyglow@gmail.com.

2. Where is my order shipped from?

Orders from pearlyglow.com are shipped from our warehouses in Korea (ROK). We request that you allow sufficient delivery time as orders may require international shipping.

3. Where is my order?

If you have a Pearlyglow account, you can check your order's shipping status by going to in My Account page. 

At the time of checkout you will receive an Order Confirmation email. You will receive another email once your order has shipped containing tracking information which you can use to follow your shipment's progress.

Once your order has been dispatched you can follow its progress by clicking the tracking link in the Shipping Confirmation email. 

4. Can I modify or cancel my order?

If you have changed your mind about your order after you have placed it, we kindly ask that you contact us as soon as.

Please note that orders that have already been processed cannot be changed or cancelled and must be returned. For help initiating a return please refer to our Returns and Refunds page.

5. What are my shipping options?

We offer standard or express shipping for every order.

6. Why hasn't my order shipped yet?

We begin processing orders within 24 hours of placement on all operating business days. Our warehouses ship Monday through Friday - orders placed after 3:00 pm local time on Friday will be processed and shipped the following business day.

7. My preorder has not been shipped but it is past the estimated shipping date I saw when placing my order. When will I receive my order?

The estimated shipping date shown on the product page is an approximation and not a guarantee. We aim to ensure this estimation is as accurate as possible, and therefore it may change after you place your order. 

Questions About Payment

1. Which payment methods can I use?

We accept the following payment methods on pearlyglow.com: 

   - All major Credit Cards (Visa, Mastercard, American Express, Discover…) 

   - Paypal

Questions About Returns and Refunds

1. How do I return my order?

Items purchased from pearlyglow.com can be returned within 7 days of their delivery date.


To initiate a return for an order placed on pearlyglow.com please review the instructions on our Returns and Refunds page.

Our Customer Care team will provide you with detailed instructions to initiate your return.

Once your return shipment reaches our warehouse, please allow up to 10 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed in our return policy the item(s) will be sent back to you and your return request will be denied. Once your return has been accepted you will be issued a refund to the original form of payment and you will receive a confirmation email. 

2. Can I return items in the different box?

We request that you ship returns in their original shipping box. If you received multiple shipments for the same order, we kindly ask that you return them following the corresponding return instructions received by email.

3. Can I exchange my order?

We do not currently offer exchanges.

If you have changed your mind about an item you have ordered, you may return it for a refund within 7 days of receiving your order.

Please ensure that the item is in its original condition.

4. Can you issue my refund to a different payment method?

All refunds will be sent to the original payment method.

Questions about Damaged or Defective Items

In the case of items damaged during shipment, please immediately contact our customer care department at global.pearlyglow@gmail.com. We will work with you to replace your item as fast as we can. If we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us using our free return service.